Privacy Policy

At Huntick Retreat, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a booking, or interact with us in any way. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information that you provide to us directly, as well as data gathered automatically through your interactions with our website. This includes your name, email address, phone number, payment details, booking details such as stay dates and preferences, and any special requests or accessibility needs. Automatically collected information includes your IP address, browser type, operating system, pages visited, and cookies or similar technologies used to enhance your browsing experience.

2. How We Use Your Information

Your personal information is used to make your experience seamless and personalised. We use it to process and confirm bookings, respond to inquiries, send booking updates, and improve our website and services. It also helps us manage payments, comply with legal obligations, and resolve disputes. If you’ve given consent, we may send you marketing communications about special offers or updates.

3. Sharing Your Information

We only share your information when necessary to provide our services or comply with legal requirements. For example, your payment details may be processed by secure payment platforms. Booking information may also be shared with third-party platforms if applicable. Anonymised or aggregated data may be used for analytics but cannot identify you personally. Rest assured, we do not sell your information to third parties.

4. Data Storage and Security

We take data protection seriously. Your information is stored securely, and we use industry-standard methods to protect it from unauthorised access. These include encrypted transmissions, secure servers, and regular security audits. However, no system is entirely foolproof, so we encourage caution when sharing sensitive information online.

5. Your Rights

You have rights regarding your personal data, including the right to request access to the information we hold about you, request corrections to inaccuracies, and ask for data deletion where legally permissible. You can also object to certain uses of your data, like direct marketing, or request that we restrict how your data is processed in certain situations. To exercise any of these rights, contact us using the details below.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience and gather analytics. Cookies are small files stored on your device that help us understand user behavior and improve our site. You can manage or disable cookies through your browser settings.

Types of cookies we use:

  • Essential Cookies: Necessary for the site to function.
  • Performance Cookies: Help us understand website usage.

7. Retention of Data

We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal requirements. Once no longer needed, we securely delete or anonymise your data.

Contact Us

If you have any questions or concerns about this policy, you can contact us at:

Huntick Retreat
Huntick Rd, Lytchettt Matravers, Poole BH16 6BB
Phone: 01202 622222

Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in practices or regulations. Any significant updates will be communicated through our website or directly to you via email.

Thank you for trusting Huntick Retreat with your information. We’re committed to protecting your privacy and ensuring your data is handled responsibly.